orders that are partially refunded, fulfilled, and have no balance owing.If you disabled automatic archiving, then you can keep your open orders view tidy by manually archiving orders.īy default, the following orders are automatically archived: Most orders that you're done with are automatically archived, but you can archive orders manually if you need to. If you don't want to notify your customer of the cancellation, then uncheck Send a notification to the customer. Select the reason for cancellation from the drop-down menu. If you don't want the refunded items to be restocked in your inventory, then uncheck Restock items. To issue a full or partial refund later, select Refund later.To issue a full refund now, leave the default Refund $ value selected.Steps:Ĭlick the number of the order that you want to cancel. Learn more about orders with pending payments. If an order is in Pending payment status, then you might be unable to cancel it. Later, if you issue a partial refund for a canceled order, then the payment status changes to Partially refunded. If the payment was fully refunded, then the payment status changes to Refunded.If the payment wasn't captured, then the payment status changes to Voided.When you cancel an order, the payment status changes as follows: To get items returned, use the returns process.Īrchive the order if it isn't automatically archived.Ĭredit card transaction fees aren't returned to you when you issue a refund.Īfter you cancel an order, the details about what items are restocked and refunded is stored in the order's Timeline. If you purchased a shipping label for this order, then you can void the label.Ĭanceling an order prevents you from collecting payment. If you use a third-party fulfillment service, then you might need to follow up. To avoid chargebacks, ensure that you track non-refunded orders for follow-up. You can't issue a partial refund during the cancellation process, so select this option if you want to issue a partial refund after you cancel the order or if you want to investigate before issuing a refund. Refund later: If selected, then no refund is automatically issued.Refund the full amount: If selected, then a full refund is automatically issued. When you cancel the order, there are two refund options: Order cancellation and follow-up actions State of the order You can also cancel an order if an item was ordered and isn't available.ĭepending on the state of the order when you cancel it, you might need to do follow-up actions. For example, if a customer requests a cancellation or you suspect the order is fraudulent, then you can cancel the order to help prevent staff or fulfillment services from continuing work on the order. Canceling an order indicates that you are halting order processing.
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